If for any reason, the software you receive does not meet your expectations, you may return it to them within 30 days of the date of purchase for a refund of the product price. TechSmith wants you to be satisfied with their products.

If you own an older release and would like to upgrade to the most current version, you can buy the newest software release at their special upgrade price. For example, if you purchase 2018.0 that means you get 2018.1, 2018.2, and any other minor updates free. Any minor updates released for your initial purchased version are free. Their core software is sold as a perpetual license. Is this a one-time purchase or do I have to repurchase in the future? Similarly, cancelling an annual auto-renew subscription for a yearly subscription means that the subscription will not be renewed in the following year, but a subscriber will continue to receive the subscription for the remainder of the paid year. For example, cancelling the auto-renewal on a monthly subscription means that the subscription will not be renewed in the following month, but the subscriber will continue to receive the subscription until that payment period expires. Subscribers will receive the subscription service until the date of expiration for that payment period, even if the auto-renewal option is cancelled. What is your policy on cancelled subscriptions?

If the trial is prompting you to buy, unlock or activate, there should be an option to continue the trial on the same screen (as long as time remains on your trial). A software key unlocks the program after you have purchased. They actually do not require a software key in order to run the free trial. Why did I not receive a key for my free trial?

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